Introduction
At Manutolia, we are committed to providing our customers with a seamless shopping experience, including timely and reliable delivery of your orders. This Delivery Policy outlines our delivery practices, options, and related information to ensure you are well-informed about your purchases.
Delivery Areas
We currently deliver to various locations within Germany and select countries in Europe. If you are unsure whether we deliver to your area, please contact our customer service for assistance.
Delivery Methods
We offer several delivery methods to accommodate your needs:
- Standard Delivery: Our standard delivery service typically takes 3-5 business days from the date of dispatch.
- Express Delivery: For urgent orders, we provide an express delivery option that usually takes 1-2 business days from the date of dispatch. Additional charges apply for this service.
Order Processing Time
Orders are processed within 1-2 business days. You will receive an email confirmation once your order has been dispatched, along with tracking information to monitor your shipment.
Delivery Charges
Delivery charges are calculated based on the delivery method selected and the total weight of your order. The applicable charges will be displayed at checkout before you finalize your purchase.
Delivery Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery through our shipping partner’s website.
Delivery Issues
In the event of any issues with your delivery, such as delays or missing items, please contact our customer service team within 14 days of the expected delivery date. We will work diligently to resolve any issues and ensure your satisfaction.
Signature Requirement
For some orders, especially those of higher value, a signature may be required upon delivery. Please ensure that someone is available at the provided address to sign for the package.
International Delivery
For international orders, customs duties and taxes may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.
Changes to Your Delivery Address
If you need to change your delivery address after placing an order, please contact our customer service as soon as possible. Changes can only be made if the order has not yet been dispatched.
Contact Us
If you have any questions or concerns regarding our delivery policy, please reach out to our customer service team at from our contact us page.
Thank you for choosing Manutolia! We appreciate your business and look forward to serving you.